Duties and Responsibilities
Performs diagnosis and repair of assigned vehicle upon presentation of a valid repair order.
Visually inspect each vehicle to ensure that any needed services or repairs will be discovered.
Communicate with Estimator to explain the diagnosis and subsequent repairs required.
Install only those parts described in repair order and return all warranty parts to Parts Department and dispose of used parts as directed.
Complete all work according to the applicable safety requirements and published procedures.
Return all special tools and equipment to their proper storage areas after using and return un-used parts to the Parts Department
Quality check prior to signing off on all completed repairs.
Responsible to maintain personal tools and special tools.
Follow assigned work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled lime.
Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
Follow established dress code policy at all times.
Safeguard customer and Dealer information per established policy.
Exemplifies organizational culture and holds others in department accountable for doing the same.
Accomplishes all current and future tasks as appropriately assigned or requested.
Other related duties as may be assigned.
Skills and Abilities
Complexity:
Ability to deal with moderately complicated procedures and tasks requiring independent judgment to select options and/or evaluate results.
Communication Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Reasoning Skills:
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Supervisory Skills:
Has responsibility for the direction of others.
Math Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of algebra and geometry.
Computer Skills:
Includes a basic level of integrated computer and business related software such as Word, Outlook, Excel, PowerPoint, Publisher, Explorer, Shelly Extranet.
Relationship Building:
Ability to maintain mutual interaction with fellow employees. Initiates conversation and has basic social skills. Builds and maintains relationships confidences with others. Demonstrates active listening skills and conveys enthusiasm, energy, and direction through conversation.
Customer Relations:
Requires exchanging complex information or resolving problems; position has some accountability for ensuring customer satisfaction. Regular contact both inside and outside the company to carry out company policy and programs: and requires abilities of persuasion and negotiation. I often deal with persons of substantially higher rank in these instances.
Tools and Equipment:
Includes a basic level of use of office tools such as telephone, fax, copier, scanner and calculator; hand tools1`; specialized tools; overhead equipment; diagnostic equipment; hoist; Unibody and frame alignment equipment and hydraulic press.
License/Certifications:
California Driver's License; Manufacturer Training certifications preferred.
Decision-Making Skills:
Work from detailed instructions and consult with others on unusual decisions but do not typically share responsibility for final decisions.
Decision-Making Impact:
Errors or incorrect decisions may result in injury, damage to property, Collision Center reputation or financial loss.
Minimum Requirements
Minimum Results Required
Produce equal hours worked per day.
Ensure quality control on every vehicle repaired.
Maintain a clean and safe work area at all times.
When test driving vehicles always observe California laws and protect customers vehicle at all times.
Maintain training status by keeping up with factory recommended classes.
Dealership required training (Compli).
Must maintain a valid California driver's license that is insurable at all times.
Maintain a positive and welcoming relationship with both staff and clients at all time.
Educational Requirements
The minimum educational requirement to successfully perform the duties required of this position is an associate degree or 2 years of formal training beyond high school.
Experience Requirements
The minimum experience requirement to successfully perform the duties required of this position is four to six years.
Physical/Weight Requirements
An employee in this position should be able to comfortably stand, walk, sit, bend, grasp, talk, hear, see and have regular attendance to perform their assigned work. They will also be required to be able to use hands and fingers. If an employee is asked to occasionally lift and/or move up to 50 pounds the employee must use approved safety techniques and when lifting loads heavier than 50 pounds, use two or more people to lift the load. Where requested and otherwise appropriate, reasonable accommodation will be provided in the absence of any of these abilities.
Work Environment
An employee in this position will be required to work in the following environments: standard office, equipment and machinery and outdoor weather conditions. The noise level will be moderate.