At Spectrum Collision we understand that dealing with a car accident can be frustrating and stressful. However, we’re here to help! We have compiled a list of frequently asked questions from previous customers. We hope the answers to these question will ease any amount of frustration you may have. If you don’t see the answer to your question here, feel free to contact us. Our knowledgeable staff members will be more than happy to assist you. To learn more about our auto repair facility in Orange County, CA, please click here.
No, you do not need an appointment for an estimate at Spectrum Collision. We love walk-ins! Feel free to stop by at your convenience and we will take arrange everything else. However, if you prefer, give us a call and we will be happy to schedule you an appointment with one of our friendly estimators.
Auto Accident Step-By-Step Guide
- Stop/ Reduce the Danger
- STOP IMMEDIATELY! (Failure to do so may be regarded as ‘Hit and Run.’)
- Move your car out of traffic to the roadside if it is safe to do so.
- Turn OFF the ignition.
- Turn ON hazard lights.
- Watch for traffic after the accident.
- Warn other cars with flares, cones, etc. (You can be liable for damage.)
- Do NOT smoke.
- Call for Help
- Call 911 (Meanwhile, be careful – the other driver may be dishonest or may become violent.)
- Do NOT admit fault. (Tickets don’t show fault.)
- Do NOT discuss your insurance policy limits.
- Do NOT argue or discuss the cause of the accident.
- Do NOT accept roadside settlements. There may be hidden damage.
- Give reasonable assistance to people injured in the accident.
- Aid the Injured:
- Do NOT give emergency medial assistance unless you are trained to do so.
- Do NOT assume people aren’t injured because they seem to be OK.
- Do NOT move a victim unless they are in danger.
- Gather Information
- Note the state and license plate number of other cars involved.
- Ask other people involved in the accident for their names and telephone numbers.
- Ask potential witnesses for their names and telephone numbers before they can leave the scene.
- Go to the emergency room or to see your physician IMMEDIATELY if you have any pain or discomfort.
- Consider seeing your doctor even if you feel ok. Some injuries can take weeks to develop.
- Not seeing a doctor may make it difficult for you to collect benefits from insurance companies. See one as soon as possible.
- Call your insurance company immediately.
- Take pictures of any visible injuries or bruises.
- Take pictures of any damage to your vehicle and/or other vehicles.
- Take your car to Spectrum Collision to check for any damages.
- You will typically be required to notify both the police and the DMV if the dollar amount of damages exceeds $200-$500, if either vehicle is towed, or if anyone is injured.